Privacy Policy

Introduction

mynexadra ("we", "us", "our") is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website at mynexadra.site or engage with our AI services. This policy is governed by Malaysia's Personal Data Protection Act 2010 (PDPA 2010).

If you have questions about this policy, please contact us at [email protected].

1. Data We Collect

We may collect the following personal data:

• Name, email address, and phone number (submitted via our contact form)
• Company name and role (where voluntarily provided)
• Project-related data shared during an engagement
• Website usage data collected via analytics cookies (pages visited, time on site)
• IP address and browser type for security and performance monitoring

We do not collect sensitive personal data such as financial account numbers, government identification, or health information through our website.

2. How We Use Your Data

Personal data collected through the contact form is used to:

• Respond to your enquiry about our services
• Prepare and deliver a service scope if an engagement is agreed
• Send updates directly related to a confirmed project

Website analytics data is used to understand how visitors use the site and to make improvements. We do not use your personal data for automated decision-making or profiling.

Legal basis: Your consent (via the contact form submission or cookie acceptance), contractual necessity (for confirmed engagements), and our legitimate interest in operating and improving our website.

3. Data Sharing

We do not sell, rent, or trade your personal information. Data may be shared with:

• Service providers who assist us in operating our website (such as web hosting and analytics services), under confidentiality obligations
• Authorities if required by law under the PDPA 2010 or applicable Malaysian legislation

Any data shared with third-party service providers is limited to what is necessary for the specific function they perform.

4. Data Retention

Contact enquiry data is retained for up to 24 months from the last communication. Engagement-related data is retained for up to 5 years for legal and contractual record-keeping purposes. Analytics data is retained in aggregate form without personal identifiers after 14 months.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal data, including:

• HTTPS encryption for all data transmitted to and from our website
• Access controls limiting data access to authorised team members only
• Regular review of data handling practices

In the event of a data breach affecting your personal data, we will notify affected individuals within a reasonable timeframe in accordance with applicable law.

6. Cookies

Our website uses cookies to improve your experience. For detailed information about the types of cookies we use and how to manage them, please see our Cookie Policy.

7. Your Rights Under PDPA 2010

Under the Personal Data Protection Act 2010, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for processing at any time
• Request that we cease processing your data for direct marketing

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days of receiving your request.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Children's Privacy

Our services are intended for businesses and their representatives. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have done so, we will delete the information promptly.

10. International Data Transfers

If any personal data is transferred outside Malaysia for processing (for example, to cloud infrastructure providers), we ensure that adequate protection is in place consistent with PDPA 2010 requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of our website after a change constitutes acceptance of the updated policy.

12. Contact

For privacy-related questions or requests:

• Email: [email protected]
• Address: 31 Jalan Imbi, 55100 Kuala Lumpur, Malaysia
• Phone: +60 3-8517 3642